Privacy Policy

This Privacy Policy describes how Keralyss (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website Keralyss.com (the “Site”) or make a purchase from us.

Information We Collect

We collect several types of information for various purposes to improve your experience on our Site and deliver our services.

Information You Provide Directly:

• Contact Information: Name, email address, phone number
• Delivery Information: Billing address, shipping address
• Payment Information: Payment details are not directly stored by us. Secure payment processors handle this information (see “Third-Party Services” below).

Information Collected Automatically:

• Device Information: We collect information about your device, such as your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Usage Information: We collect information about your browsing activity on the Site, such as the products you viewed and purchased. This information is collected through Google Analytics and Meta Pixel (see “Third-Party Services” below).

Use of Your Information

We use the information we collect for various purposes, including:

• To process your orders and fulfill your requests.
• To personalize your experience on the Site.
• To improve our Site and services.
• To send you promotional emails and marketing communications with your consent.
• To track and analyze trends and usage of the Site.
• To fulfill our legal obligations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill your orders and provide our services.
• Consent: To send you promotional emails and marketing communications. You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails.
• Legitimate Interests: To improve our Site and services, track trends and usage, and fulfill our legal obligations. We always balance your interests and rights regarding your privacy when processing data under this basis.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. We will then delete your personal information or anonymize it.

Your Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access your personal information.
• The right to rectification of inaccurate personal information.
• The right to erasure of your personal information.
• The right to restrict the processing of your personal information.
• The right to data portability.
• The right to object to the processing of your personal information.

You can exercise these rights by contacting us at hello@keralyss.com.

Third-Party Services

We use third-party services to help us operate and improve our Site. These services may collect their own information about your activities on the Site.

• Google Analytics: We use Google Analytics to track and analyze user traffic on our Site. You can learn more about Google’s privacy practices here: https://policies.google.com/privacy?hl=en-US
• Meta Ads and Pixel: We use Meta Ads and Pixel for advertising purposes. You can learn more about Meta’s privacy practices here: https://m.facebook.com/about/privacy/previous
• Payment Processors: We use secure payment processors to process your online payments. These processors will have their own privacy policies, which you should review.

Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your personal information.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at hello@keralyss.com or by phone at +923164222920.